TERMS OF USE & CUSTOMER AGREEMENT

Effective Date: 20 May 2026
Last Updated: 20 May 2026

Welcome to Esuvex (“Esuvex”, “we”, “our”, or “us”). These Terms of Use and Customer Agreement govern your access to and use of our website and any services provided under our Real Estate, Interior Design, Construction, Property Management, Technology, and Digital Solutions businesses.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website and services.

1. About Esuvex

Esuvex is a multidisciplinary company providing professional services including but not limited to:

• Real Estate Sales
• Property Leasing
• Property Management
• Interior Design
• Interior Decoration
• Furniture Procurement
• Space Planning
• Construction Support
• Smart Home Installation
• Technology Solutions
• Website Development
• Software Development
• Digital Marketing
• Branding
• IT Consulting
• Business Technology Solutions

2. Eligibility

You must be at least 18 years old to use our website or enter into contracts with Esuvex.

By using our services, you confirm that you have the legal authority to enter into binding agreements.

3. Acceptance of Services

Using our website, requesting a quotation, making a payment, signing a proposal, or engaging any of our services constitutes acceptance of these Terms.

4. Website Use

Users agree to:

• Provide accurate information.
• Use the website lawfully.
• Not interfere with website security.
• Not copy website content without permission.
• Not attempt unauthorized access to our systems.

You may not:

• Upload malicious software.
• Use automated scraping tools.
• Impersonate another individual.
• Publish false information about Esuvex.

5. Intellectual Property

Unless otherwise stated, all content on this website belongs to Esuvex, including:

• Logos
• Designs
• Graphics
• Renderings
• Floor Plans
• Website Content
• Software
• Branding
• Marketing Materials
• Photographs
• Videos

No material may be reproduced without written permission.

6. Quotations

All quotations:

• Are valid for the period specified.
• May change due to inflation or market conditions.
• Are estimates unless otherwise stated.
• May exclude taxes, permits, logistics or third-party charges unless specified.

7. Payments

Payments shall be made according to the agreed payment schedule.

Esuvex reserves the right to:

• Suspend work for overdue payments.
• Charge applicable administrative fees where necessary.
• Refuse further services for repeated payment defaults.

Payments are generally non-refundable once work has commenced unless otherwise agreed in writing.

8. Communication

Clients agree that Esuvex may communicate through:

• Email
• Telephone
• WhatsApp
• SMS
• Website Contact Forms

Official communication records may be used for project documentation.

9. Limitation of Liability

Esuvex shall not be liable for:

• Force majeure events
• Government policy changes
• Utility interruptions
• Internet outages
• Delays caused by third parties
• Client-provided inaccurate information

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim, except where prohibited by applicable law.

10. Third-Party Services

Certain projects may involve independent contractors, consultants, suppliers, payment processors, or external service providers.

Esuvex is not responsible for their independent acts, delays, warranties, or obligations beyond those expressly assumed by Esuvex.

11. Confidentiality

Information shared by clients will be treated as confidential except where disclosure is:

• Required by law;
• Necessary to perform the contracted services; or
• Authorized by the client.

12. Termination

Esuvex may terminate services if:

• Payments are not made.
• Fraud is detected.
• Abuse of staff occurs.
• The client breaches these Terms.
• Illegal activities are identified.

Clients may terminate services subject to payment for work already completed and any non-recoverable costs incurred.

13. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

Any disputes shall first be resolved through good-faith negotiation. If unresolved, the parties may pursue mediation or the competent courts in Nigeria.

14. Changes to These Terms

Esuvex may update these Terms at any time.

Updated versions become effective immediately upon publication.

15. Contact

Questions regarding these Terms may be directed through the contact details provided on the Esuvex website.

REAL ESTATE CUSTOMER AGREEMENT

Scope of Services

Esuvex may provide:

• Property Sales
• Property Purchase Assistance
• Property Leasing
• Property Marketing
• Property Inspection
• Property Advisory
• Investment Consultation
• Property Management

Client Responsibilities

Clients shall:

• Provide genuine identification where required.
• Supply accurate information.
• Complete payments according to agreed schedules.
• Conduct independent due diligence where appropriate.
• Comply with applicable laws and regulations.

Property Information

While Esuvex strives to ensure accuracy, property descriptions, measurements, pricing, availability, approvals, and specifications may change without prior notice.

Availability is not guaranteed until a transaction has been finalized.

Due Diligence

Clients are encouraged to independently verify:

• Property ownership
• Survey plans
• Government approvals
• Land titles
• Development permits
• Applicable taxes and fees

Inspection

Clients should inspect properties before purchase or lease.

Failure to inspect does not invalidate completed transactions.

Commission

Where agency or brokerage services are provided, agreed commissions become payable upon completion of the transaction or as otherwise agreed in writing.

Refund Policy

Reservation fees, deposits, and other payments are subject to the specific terms of the applicable property transaction and are generally non-refundable unless otherwise stated.

INTERIOR DESIGN & CONSTRUCTION CUSTOMER AGREEMENT

Project Scope

Each project shall be governed by an approved proposal, quotation, or contract specifying:

• Design scope
• Deliverables
• Timeline
• Budget
• Payment schedule

Design Ownership

Concepts, drawings, mood boards, renderings, layouts, specifications, and other design documents remain the intellectual property of Esuvex until full payment has been received, unless otherwise agreed in writing.

Revisions

Unless otherwise specified:

• Minor revisions may be included.
• Additional revisions may attract extra fees.

Procurement

Where Esuvex procures furniture, fixtures, finishes, or accessories:

• Product availability may change.
• Lead times may vary.
• Manufacturer warranties remain the responsibility of the manufacturer or supplier.

Construction Delays

Completion dates may be affected by:

• Weather
• Material shortages
• Import delays
• Labour disruptions
• Client-requested changes
• Regulatory approvals
• Force majeure events

Site Access

Clients shall provide safe and reasonable access to project sites.

Delays caused by restricted access may extend project timelines.

Client Changes

Changes requested after project commencement may:

• Increase costs;
• Extend timelines; and
• Require written approval before implementation.

Completion

Projects are deemed substantially complete when the agreed works have been delivered to a level suitable for their intended use, notwithstanding minor defects or outstanding items that do not materially affect functionality.

TECHNOLOGY SERVICES CUSTOMER AGREEMENT

Services

Technology services may include:

• Website Design
• Website Development
• Mobile Applications
• Software Development
• UI/UX Design
• Branding
• Cloud Solutions
• Digital Marketing
• Search Engine Optimization
• IT Consulting
• Smart Home Systems
• Maintenance Services

Project Requirements

Clients shall provide:

• Content
• Images
• Branding assets
• Timely approvals
• Feedback
• Required access credentials where necessary

Delays in providing required materials may affect project timelines.

Intellectual Property

Upon full payment, ownership of custom-developed deliverables will transfer to the client unless otherwise stated in the project agreement. Esuvex retains ownership of its pre-existing tools, templates, frameworks, methodologies, and know-how.

Third-party software, plugins, themes, fonts, or licensed assets remain subject to their respective license terms.

Website Maintenance

Unless covered by a separate maintenance agreement, ongoing support, updates, backups, security monitoring, and hosting are not included after project completion.

Hosting

If hosting is provided through Esuvex:

• Annual renewal fees apply.
• Failure to renew may result in website suspension or removal by the hosting provider.

Domain Names

Where Esuvex registers a domain on behalf of a client:

• Registration information must be accurate.
• Renewal fees remain the client’s responsibility unless otherwise agreed.

Failure to renew a domain may result in loss of ownership or service interruption.

Third-Party Integrations

Esuvex is not responsible for changes, outages, pricing, or discontinued functionality of third-party services such as payment gateways, APIs, hosting providers, social media platforms, or cloud services.

Software Warranty

Esuvex will correct verified defects reported within the warranty period stated in the project agreement. The warranty does not cover issues caused by unauthorized modifications, third-party changes, misuse, malware, hosting failures, or circumstances outside Esuvex’s control.

GENERAL DISCLAIMERS

Esuvex does not guarantee:

• Future investment returns.
• Property appreciation.
• Search engine rankings.
• Continuous website uptime.
• Compatibility with future technologies.
• Availability of third-party products.
• Market performance.

Results may vary depending on market conditions, client decisions, regulatory changes, and external factors.

ELECTRONIC AGREEMENT

By using the Esuvex website, submitting enquiries, requesting quotations, making payments, or engaging any Esuvex service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use and Customer Agreement.